Digital Telco
With years of expertise at major telcos in Europe, we support telecommunications providers in the digitalisation of their IT infrastructure with scalable identity and access management and cost-efficient email systems for an optimised customer experience.
Voice & Messaging
Our Voice & Messaging portfolio is focussed on products and versatile consulting services for communication solutions, especially for carriers, including cloud-based voice services with functions such as Speech2Text and Visual Voicemail, which enable flexible and scalable solutions with maximum efficiency and a consistent customer focus.
Digital Products
We tailor software directly to the needs of our customers and work with a ‘Focus on What Matters’ - from technical conception to implementation and operation. We pursue a wide range of approaches, including service integration and management, rapid prototyping and customised software.
Digital Experience
Tallence advises companies on all aspects of their customers' customer journey and designs customised, data-driven digital experience solutions. We use innovative technologies such as AI integration and accessible designs to create unique, efficient user experiences.
Digital Platform Services
Robust, scalable, and secure digital platforms are the driving force behind business growth. They enable innovation, create outstanding customer experiences, and ensure your long-term competitiveness. At Tallence, we design, implement, and operate the technological backbone that doesn’t just support your business — it propels it forward. Whether on-premises, hybrid, or in the cloud, we build solutions tailored to your business objectives, not to the latest hype.
Cyber Security
To protect digital systems and proactively identify threats, we develop customised cyber security solutions for maximum security and confidence in business processes.

Voice as the New Front Door: Rethinking Telco Services with AI

Tech // Martin Rückert // Dec 15, 2025

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Your customers don’t need another app. They already use the simplest interface there is: their voice.

Voice works:

when things are urgent
when screens are hard to use
when patience is limited.

Everyone can speak. AI can help.

That’s why we believe the next wave of everyday AI won’t live in apps or chat windows.
It will live on phone calls.

A simple example:

You call a clinic or utility provider that’s hard to reach.

You say: “I need an appointment as soon as possible. Mornings work best.”

The call:
- checks availability,
- books the appointment,
- and sends confirmation.

No app.
No waiting loops.
No uncertainty.

For European telcos, this opens a new way to think about service: voice as a human, accessible interface - powered by AI.

At Tallence, we’re working on this with THOR Voice AI -
turning phone numbers into intelligent points of contact.

We think this is worth discussing. Let's talk.

// Contact

Martin Rückert

Chief AI Officer

2026 will redefine the core of voice infrastructure.

Which voice capability should your network already offer today - but doesn’t yet? Let’s talk.