Tallence launches THOR Voice AI to bring real-time AI assistants into live calls

According to Juniper Research, voice traffic handled via CCaaS platforms is expected to grow from 24 billion interactions in 2025 to more than 39 billion by 2029 - driven by AI voicebots and increasingly complex customer interactions. THOR Voice AI positions operators at the center of this shift. The allows AI agents to join live calls in real time - providing contextual customer support, translating conversations, generating summaries, scheduling appointments, qualifying leads, and triggering backend workflows. Crucially, this happens without apps, new devices or OTT workarounds. All services operate natively within the telecom network and function on any phone - including legacy devices.

Unlike app-based or over-the-top assistants, THOR Voice AI is fully embedded into the operator environment. It integrates with IMS core infrastructure, BSS/OSS systems, CRM platforms as well as real-time charging environments.

This architecture enables operators to introduce AI-driven voice services while retaining full control over activation logic, data governance, monetization models, and regulatory compliance.

“With THOR Voice AI, operators can transform voice into an intelligent service layer - monetizable, governed, and deployed where reliability and sovereignty matter most: inside the network,” says Martin Rückert, Chief AI Officer at Tallence AG. “Our focus is practical deployment: explicit activation, operator-grade integration, and a modular path from PoC to production.” 2

Operators are uniquely positioned in the market. With THOR Voice AI, Tallence provides the opportunity to capture the full commercial potential of this disruptive technology - within their own infrastructure.

THOR Voice AI enables a wide range of commercial offerings across consumer and enterprise markets:

The result is a consistent user experience across B2C and B2B segments - delivered entirely at network level.

THOR Voice AI extends the established THOR platform architecture with AI-native capabilities while preserving carrier-grade standards such as high availability, low latency performance, regulated-environment readiness and scalable commercial packaging. The solution is designed for rapid service rollout - from proof-of-concept to full commercial deployment. THOR Voice AI is available immediately for proof-of-concept projects and commercial deployments.