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Rethinking Digital Mobility

Tallence supports Hamburger HOCHBAHN in modernising its web portal

Highlights, Press Releases // Caroline Starnitzky // Nov 24, 2025
Webseite Promotion Blogpost Hamburger Hochbahn 04

Why digital platforms matter in public transport

Public transport operators today face increasingly complex demands:

  • They must inform millions of users in real time.
  • They need reliable, accessible platforms for passengers.
  • They must offer modern digital services – from mobility apps to application processes.
  • And they require stable, scalable systems that perform under high load.

For Hamburger HOCHBAHN, hochbahn.de is a central digital touchpoint. Whether passenger information, career portal or project communication – the web portal forms the backbone for many essential interactions between the company and the public.

To ensure that this digital ecosystem remains future-proof, HOCHBAHN follows a continuous, technology-driven development approach.

Initial situation: A comprehensive need for modernisation

Digital platforms in public transport fulfil far more tasks today than they did ten years ago. Beyond classic information services, modern features such as accessibility, responsive design, performance optimisation and integrations with mobility services are becoming increasingly important.

HOCHBAHN’s starting point therefore included:

  • the continuous maintenance and further development of the CMS,
  • modernising the frontend to improve user experience,
  • technical optimisation for performance and stability,
  • implementing new content and digital services,
  • and supporting the company’s broader digital transformation.

The goal was not to “build a new portal once”, but to establish a long-term, agile partnership.

Our role as a digitalisation partner

Tallence supports HOCHBAHN through an integrated model that brings together technical operations, continuous development and UX-oriented modernisation.

Our services include:

  • reliable operation of the content management system,
  • technical stabilisation and performance optimisation,
  • modernising frontend components for greater accessibility and usability,
  • continuous development of new digital features,
  • close collaboration with internal HOCHBAHN teams and external service providers.

The focus is always on high availability, a stable architecture and a user experience that meets today’s expectations of digital mobility.

Technology, user focus and agility – our approach

Digital infrastructure in public transport must be reliable, flexible and future-proof at the same time. This is why Tallence follows an approach that combines three key factors:

1. Technological excellence

Strong expertise in CMS systems, scalable platform architectures and frontend engineering.

2. User-centricity

UX optimisations, accessibility and intuitive interactions at the core.

3. Agile development

Instead of static relaunch projects, we rely on continuous modernisation – an approach that is particularly valuable for public mobility providers.

The result is a platform that not only impresses today but also forms the basis for future digital mobility services.

Added value for HOCHBAHN – and for the people of Hamburg

Through the collaboration, both the company and its users benefit:

For HOCHBAHN:

  • a reliable platform that is professionally operated and continuously modernised
  • a technological foundation for future digital services
  • optimised editorial workflows and CMS usability
  • close collaboration with an experienced partner

For passengers, applicants and project partners:

  • a more stable and faster platform
  • an improved user experience and accessible use
  • reliable information on mobility, careers and projects
  • consistent digital communication from a leading public transport operator

Digital mobility: a future topic gaining momentum

Cities are moving towards smarter, more connected mobility. Public transport is a key driver in this shift and benefits greatly from digital platforms that can adapt and scale.

The collaboration between HOCHBAHN and Tallence demonstrates:
Digital transformation in public transport succeeds when technology, user focus and continuous development go hand in hand.

Conclusion: A partnership for the mobility of tomorrow

We are proud to support Hamburger HOCHBAHN on its path towards a comprehensive digital mobility platform and look forward to continuing this journey together.

Public transport providers, smart city initiatives and operators of digital platforms face similar challenges to those of HOCHBAHN. Our experience shows: with the right architecture, a strong team and continuous development, digital mobility can be shaped sustainably.

// Contact

Marc Seidemann

  • Chief Data Officer

Benefit from more than 25 years of digitalisation expertise and modernise your CMS system with us.
Would you like to learn more about our expertise in Digital Experience, platform operations or CMS modernisation? Get in touch with us today.