Revolutionizing Telco Revenue Management

At Tallence, we believe that shaping the future of telecom means combining cutting-edge technology with deep industry expertise. That’s why our strategic partnership with MATRIXX Software is a game-changer for telecom providers looking to streamline operations, deliver real-time experiences, and boost revenue agility. In this exclusive interview, we speak with Jennifer Kyriakakis, Founder and Chief Marketing Officer at MATRIXX Software, about the launch of MATRIXX Dynamic Billing and our shared vision for next-generation telecom monetization. 

Jennifer Kyriakakis: 
The telecom industry has long battled outdated billing systems that hinder agility, innovation, and customer satisfaction. With MATRIXX Dynamic Billing, we’ve reimagined revenue management. Our cloud-native platform unifies ALL pricing, charging, and business segments into one single source of monetization truth  — drastically reducing costs, time to market for new offers and removing the inaccuracies, complexity and opaque shocks in telco billing that lead to nearly 50% of all call center complaints being billing-related, costing telcos millions each year.

Jennifer Kyriakakis: 
Thanks to our API-first architecture, integration is seamless. We have numerous examples where our solution is integrated with a large number of northbound CRM, OM, and Enterprise Catalog systems plus southbound integration with many network core players. MATRIXX has been a champion of openness since its inception and that was key to us breaking into the legacy vendor environment that we were looking to disrupt, to the benefit of telcos globally. Since those early days, MATRIXX has been a fervent adopter of standard developments such as TMForum APIs and the Open Digital Architecture on which our synamic billing solution is modeled.  

Jennifer Kyriakakis: 
Absolutely. Telefónica selected MATRIXX to anchor their monetization evolution. But a powerful platform is only as successful as its implementation. That’s where Tallence’s migration expertise made the difference. Their structured frameworks and deep OSS/BSS knowledge ensured a smooth transition from legacy systems, enabling rapid market responsiveness and enhanced customer experiences. 

Jennifer Kyriakakis: 
Service providers gain more than just a modern billing engine. They significantly benefit from: 

• The ability to accelerate go to market offerings, from months down to hours/days
• Reduced churn and call enter complaint costs, saving telcos millions per annum.
• Unifying revenue management in one single source of truth platform significantly reduces operational costs vs legacy billing and charging systems.
• Preparing telcos for shift towards dynamic pricing and value based outcomes as AI workload adoption and the rise of AI agents fundamentally changes the business model of telcos. 

Jennifer Kyriakakis: 
Digital Transformation World (DTW’25) in Copenhagen is a pivotal event for the global telecom community. It’s about shaping the future — through smarter networks, innovative monetization, and scalable digital ecosystems. Together, MATRIXX and Tallence will showcase how our joint capabilities — technology plus consulting excellence — empower telcos like Telefónica to innovate faster in todays world and prepare for the shifts in busines models to come. 

Nicole Schroeder: 
At Tallence, we are more than a systems integrator — we are a transformation partner. Our teams specialize in: 

• End-to-end data, IT, and network migrations
• Cloud-native OSS/BSS architecture design
• Zero-touch operations and process automation
• Strategic consulting aligned with TM Forum standards 

Our mission is to help telcos future-proof their business with scalable, secure, and customer-centric solutions.